Seller has not replied in 13 days

Harris_
Contributor
Contributor

I purchased something off someone and he sent a me something with nothing on it I contacted him and he constantly blamed me. I opened a dispute and he tried to say he sent me everything yet it wasn’t as described. I have opened a disputed on 23 June and I haven’t got a response yet, and the date is 6th July 2018 I thought you were supposed to get a refund if the seller did no respond after 10 days. If anyone could help me I would really appreciate it. Thanks

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6 REPLIES 6

kernowlass
Esteemed Advisor
Esteemed Advisor

@Harris_

 

Did you escalate to a claim?

If so then..........

 

Lots of posts on the same issue in the last few days.

Seems to be a delay on reviewing claims.

You can either wait it out or contact customer services for an update.


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Harris_
Contributor
Contributor
Yes I have escalated it to a claim sorry fo not mentioning it
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Harris_

 

No problem, just didn't want it to 'time out' on you  Smiley Surprised     Smiley Wink


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Harris_
Contributor
Contributor
Oh okay thanks do you know how long it may be delayed for also what happens if the seller replies after the 10 days?
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Harris_

 

Once the deadline has been met the seller is too late to respond.

Some folks are saying their refunds are trickling in now so it does go through just a bit later.

Maybe paypal staff are all taking their summer holidays at the same time?


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Harris_
Contributor
Contributor
Thanks for the info was getting worried about when my refund was going to be processed thanks
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