The item was significantly not as described. The seller agreed to a full refund upon receiving the returned item. PayPal and the seller were advised of the Tracking number on the day the item was posted. On 16 Dec 2020 the tracking number showed that the seller had received the item. PayPal's estimated resolution date (22 Dec 2020) came and went. PayPal then changed the estimated resolution date to 28 Dec 2020. I contacted PayPal's customer service to enquire when the case would be resolved? Customer Service checked the case and advised that it had been found in my favour (the buyer). Twelve minutes later I received an email from PayPal's Resolution Centre advising that the case had been found in the seller's favour because they had provided proof that the item had been delivered and that the case had been closed. I then contacted the Customer Service again and explained that the item had been returned and that I had the tracking number as proof. For the first time I was advised that I had to supply a copy of the consignment note to PayPal. I got a copy of the consignment note from the PO and have now launched a counter claim. It is now 6 weeks since I received the item and launched the dispute on the same day. Does the Resolution Centre read the cases?
How can it be that after 6 weeks of waiting for a refund from PayPal I was advised that the case was found in my favour only to be advised 12 minutes later that the case had been found in the sellers favour? How can the case be found in the seller's favour when it was the seller that committed fraud?
