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Seller gogobuy scam.

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Contributor

Seller gogobuy scam.

Has anyone had purchasing problems with the seller gogobuy ? I bought an item from them and they sent me a totally different item, they are offering me a partial refund and to keep the item which I have no interest in. Has anyone else had problems with this seller?

186 REPLIES 186
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Esteemed Advisor

Re: Seller gogobuy scam.

@Jimdon72 

 

Sounds like one of these???


Chinese Web Sites or on Facebook easy to spot so buyer beware.

1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.


HOWEVER you may still have the option to do a charge back if you funded your paypal payment via a credit card.
Also Paypal may contribute towards return costs IF you have activated the below link (if available in your country).
https://www.paypal.com/us/webapps/mpp/returns



Advice is voluntary.
Kudos / Solution appreciated.
I do not work for Paypal.
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Contributor

Re: Seller gogobuy scam.

GOGO BUY's strategy:

1. Intentionally send you the wrong item of much lesser value (USB 32GB memory stick or 2 16 GB memory sticks).

2. Offer you a 10-15 USD discount when the person complains that they did not receive what they ordered.

3. If you do not accept the discount, they will request you send the item back to an unverified address that they refuse to validate.

4. GOGO Buy will then claim they did not receive the item ( most likely because the address is fake) and will not issue a refund

5. Paypal will side with GOGO BUY.

 

I've appealed to my credit card company to refund the money.

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Member

Re: Seller gogobuy scam.

did the credit card company refund you the money?

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Contributor

Re: Seller gogobuy scam

Yes and very quickly when I presented the same evidence as presented to Paypal. 

Paypal expected me to ship the item back to an unverified address and pay 70+ dollars to do so. I did not accept the offer and pursued another avenue for remediation (i.e. ask credit card company for refund)

 

 

Thanks

Carlo

 

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Contributor

Re: Seller gogobuy scam.

Same scam here.  I brought 3 Loperr 2TB drives and got 3 fake 2TB USB keys that only hold 14GB & 3 i7 single headphones.  I've gone from the Paypal resolution center and GoGoBuy sent an address to send the items back.  The address they sent does not appear to be correct.  I've even spoken with Chinese folks at work to try and validate the address.

 

510430 Guangzhou​Qiandama Peisong Zhongxin 6th Floor, 

Zibian #28, 

Suixin Creative Park, 

Shicha Road

China

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Contributor

Re: Seller gogobuy scam.

I asked my employees from China to help verify the address and they could not. GoGo buy will not verify it either. MOre likely than not, it's probably not real and the item will not get back to them.

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Member

Re: Seller gogobuy scam.

I too was duped by Gogobuy.

I originally purchased from website Popour.com, which was closed down a month later. It was only when I looked at the paypal statement that I realized it was in fact Gogobuy.

I have seen a lot of comments here that Paypal should take action with Gogobuy but after settling my dispute, I believe they have done a remarkable job.

You have to remember that Paypal are just a financial gateway and like a bank, don't black ban sellers or customers.

I was originally offered US$30 to settle my dispute by Gogobuy via Paypal.

I refused and then Paypal sent me the how to return the bad order. Which I did with tracking and photographs. Then 2 days later they refunded the total outlay of US$69.99. So my only cost was A$21.00 for postage which I was happy to pay for a full refund (minus postage).

Great job Paypal and shame on you, Gogobuy!

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Contributor

Re: Seller gogobuy scam.

You can request a refund of shipping charges from PayPal.  They ask for a tracking number, but accepted a customs certificate number.

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Member

Re: Seller gogobuy scam.

I have the same problem with Gogobuy & Paypal. It seems Paypal encouraging 'Gogobuy' and they are cheating in the name of Paypal because people don't know about Gogobuy, they trust Paypal and get cheated.

 

Paypal asked me to return the product which I bought $25.98 but from Ireland to China its costing me $35.