Seller ghosting

[Genetta4]

Paypal claims its a safe haven for buyers to help prevent scammers. So I bought a carseat from a website promotion on Facebook. To this day I have not received any communication from the seller. Total ghost. Yet paypal denied my claim. Has this happened to anyone else?

[sharpiemarker]

@Genetta4 

Did you file unauthorized claim? That would explain the denial because no one broke into your account to make this transaction. If you filed Item Not Received, seller has to provide proof of delivery and PayPal can also deny your claim if it was provided. Should the tracking info be fraudulent, get official documentation of the courier's investigation and findings to appeal your case.

You can either contact customer service to update your claim type to Item Not Received/appeal case or dispute through your financial institution.

Please contact customer service for assistance (response may take longer due to reduced staff during pandemic):

1. Log on.
2. Click HELP at the top menu.
3. Scroll down and click CONTACT US.
4. Scroll down to click CALL US or other contact options.

Call early, during business hours, west coast time to try to get a US rep. 

Or contact via social media:

Facebook (US): https://www.facebook.com/PayPal/

Facebook (Worldwide): https://www.facebook.com/paypal

Twitter (US): @AskPayPal