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Seller cancelled an order, no refund issued yet

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Seller cancelled an order, no refund issued yet

My paypal account hacked about a week ago, The hacker purchased two expensive items, and ask to send them to his address on Houston, Texas. I immediately opened a dispute claiming it wasn’t me, and asked paypal to cancel these orders and refund me my money, the rejected my dispute and closed it, and I still don’t understand why they treat me like that. I decided to contact the sellers and describe that I was hacked and a hacker placed the order, one seller helped me immediately and cancelled the order and send me full refund, the other seller cancelled the order but DID NOT issue a refund, and this seller is ignoring my messages on different platforms (i have everything documented), tried to call paypal, hang up on me asking to send an email, well, I did few times, i only got automatic reply, I tried to open a dispute to get my refund, but paypal refused since the previous dispute was closed with unexplained rejection included this order, so right now I don’t know what to do, paypal is not helping, the seller cancelled the order and no refund issued, PLEASE someone help me