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Seller agreed to a partial refund

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Seller agreed to a partial refund

Hi, yesterday the seller agreed to a partial refund, but I checked my email today and I see that my case was closed. I wanted a partial refund. The seller doesn’t reply, and Paypal doesn’t reply. I sent many messages to the seller and Paypal since August 10th. Yes, I wanted a partial refund. What could I do?