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Seller agree to refund but want me to return the item at my cost.

New Community Member

Seller agree to refund but want me to return the item at my cost.

I purchased from a seller on Facebook. This seller located somewhere in China. I think the seller is a scamper. The seller sent me an item that is not what i ordered. I opened a case on PayPal and won the case however, i have to ship the item back at my cost in order to receive the full refund. The postage will be around $20 and refund will be only$22. Is there anyways to get my money back without sending back the item.
Esteemed Advisor

Re: Seller agree to refund but want me to return the item at my cost.


Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.

In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country because....

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.

Advice is voluntary.
Kudos / Solution appreciated.