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Seller Protection help

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Contributor

Seller Protection help

I sold an item off of eBay to a customer. I received payment and the shipping info from PayPal. I shipped the item to the customer

and they show that it was delivered. I received an eBay message from the buyer that says their account was hacked and the address

I sent it to was not their shipping address. The buyer opened a dispute and PayPal closed the case in favor of the buyer. I am now out the

item I sold to the customer and my PayPal account has a negative balance because they refunded the money to the buyer. I cannot

find anyway to contact PayPal to resolve this issue under Seller Protection. The instant assistant is for buyers only and does not seem to

work for sellers.  I cannot open a new case since they said I already received the money. Anyone have any suggestions? 

2 REPLIES 2
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Esteemed Advisor

Re: Seller Protection help

@mocap69 

 

Seller protection only covers you if you sent the item to the paypal registered address of the buyer at the time of payment.


Advice is voluntary.
Kudos / Solution appreciated.
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Contributor

Re: Seller Protection help

I sent the item to the address supplied to me from PayPal and created the shipping label using PayPal.

This is a problem PayPal caused and I am getting penalized for it. This cannot be correct.