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I sold an item off of eBay to a customer. I received payment and the shipping info from PayPal. I shipped the item to the customer
and they show that it was delivered. I received an eBay message from the buyer that says their account was hacked and the address
I sent it to was not their shipping address. The buyer opened a dispute and PayPal closed the case in favor of the buyer. I am now out the
item I sold to the customer and my PayPal account has a negative balance because they refunded the money to the buyer. I cannot
find anyway to contact PayPal to resolve this issue under Seller Protection. The instant assistant is for buyers only and does not seem to
work for sellers. I cannot open a new case since they said I already received the money. Anyone have any suggestions?
Seller protection only covers you if you sent the item to the paypal registered address of the buyer at the time of payment.
I sent the item to the address supplied to me from PayPal and created the shipping label using PayPal.
This is a problem PayPal caused and I am getting penalized for it. This cannot be correct.