Scum from China

[Ewa11]

I placed an order with a company from China and used PayPal specifically to protect myself.  After 10 weeks, I received totally the wrong item.   I escalated to a dispute.    

I spoke to a representative who informed me that I have to send the package through the post office where I can receive a tracking number. At that point, I am to advise PayPal of the tracking number. Also then I can 'apply" to have the shipping costs refunded. The maximum amount of the refund, if it is given, is $35.00. However, to send this package back I have to pay $ 57.88 for the shipment and I already paid $8.00 for sending the package to me. 

 All of the paperwork and representation indicated that I would be getting a camera. When I received the package, there was no camera but a solar panel - which I do not want, need nor did I order. So now, I am being penalized - potentially for the sum of $57.88 - for something that I did not order. 

I should add that I have been a loyal customer for years. There are other options now available to customers but I used PayPal because I trusted the company. I felt that if I was ripped off or I needed to return an article. Unfortunately, that doesn't seem to be the case and I no longer have faith in your company's business ethics. Paypal sided with seller. This is not acceptable to me. 

[kernowlass]

@Ewa11 

Chinese Web Sites or on Facebook easy to spot so buyer beware.

1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.

In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country.

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction .....
https://www.paypal.com/ca/for-you/shop/refunded-returns

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.