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Same thing happened to me. Tried to file a claim but claim was denied and closed, even though we did everything Paypal asked us to do by providing tracking. There's nowhere to appeal the decision. Customer Service is closed due to COVID-19. How do we get our money back? Will I have to contact our state's AG office? BBB is beyond useless, so I'm thinking AG or lawyer as next step. Oh and I'm likely going to close my account too.
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So like you all I got scammed by the same fake website (lielietee.live). I've now found several PayPal community forums discussing it. Apparently UPS's CEO even made some pres release about it which I am trying to track down. PayPal needs to step up here - that's why they have insurance. The fact that Paypal is obviously aware of the situation and making people jump through hoops is literally criminal. They are basically acting as accessories to criminal activity by knowingly sheltering it. Is anyone on here a lawyer? I am sensing a class-action lawsuit in the making.
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