Scams and Paypal not supporting me

Smilensukitn
New Community Member

I have 2 disputes going and both are scams but Paypal is going to make me pay to send items back at my cost including getting areturn receipt requested. I sent a picture of an ice scoop that was supposed to be a ice machine with the envelope. Absolute proof that it was a scam. The other I asked for dimensions and weight proof of an item that I never received. I can't send that one back obviously. I only purchase products thru Paypal because I trust that it is guaranteed against scams. These item are almost $50 total.  How do I get PayPal to investigate these criminals further and get my money back without it costing me more money?

 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Smilensukitn 

 

In the event of a dispute you choose your seller and not Paypal so you need to bear in mind possible return trackable costs before you go ahead and buy from that seller / country.

Paypal state this >>
IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal Buyer Protection does not entitle you to reimbursement for the return shipping costs that you may incur.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/us/smarthelp/article/FAQ3544

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.






Advice is voluntary.
Kudos / Solution appreciated.
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