Scams and PayPals Involvement

[Steve330uk]

Has anyone else been scammed and PayPal has been involved? I have actual evidence I was scammed yet PayPal are unwilling to help me?

[vvclassics88]

was it paypal.me or just regular paypal email?

[Steve330uk]

It was through this site. They are unwilling to look at my evidence I have built against a scammer

[sharpiemarker]

@Steve330uk 

Through what site? PayPal's own website?

PayPal don't look at screenshots, videos, email convos, etc as they can be faked. They want proof of delivery via tracking numbers, official police reports, official mail fraud reports and the like.

Did you pay as friends and family in exchange for goods and services? If so, there is no buyer/purchase protection as you essentially sent a "gift" payment.

[sharpiemarker]

@Steve330uk 

How are they unwilling to help you? PayPal can't cover everyone and any thing. How were you scammed? If there is no payment transaction and you shipped something out, PayPal can't do anything about it, for instance. You'll need to intercept the shipment. Can't tell you what PayPal can or can't help with if you don't give a back story as to what happened.

[Steve330uk]

I have Emails and whatsapp messages from the scammer proving everything yet when presenting this to PayPal they just shot me down and won’t do anything. I made some transactions under false information yet PayPal won’t do anything about it.

[sharpiemarker]

@Steve330uk 

Sorry, they're not going to look at email convos, WhatsApp screenshots. They can be faked. Are you seller or buyer?

[Steve330uk]

Seller

[sharpiemarker · Accepted solution]

@Steve330uk 

Ok, can you provide proof of delivery for Item Not Received claim or proof of shipment (minimum for unauthorized payment claims)? What kind of dispute/claim did the buyer file?

If the buyer filed significantly not as described, you're not covered. Some types of transactions are also not covered such as digital goods/licenses, vehicles, cash value/gift cards, real estate, for instance.

Must read the seller protection program terms to see if your business model is appropriate for PayPal or you sell at your own risk. PayPal seller protection program is not a guarantee, warranty or insurance, PayPal never claimed it was and so the program has its limitations:

11. Seller Protection Programme

The buyer protection program terms based on buyer location also applies to you as a seller if you sell internationally:

https://www.paypal.com/uk/webapps/mpp/ua/legalhub-full?locale.x=en_GB

Select buyer country from location menu. Seller/buyer protection program terms are located within the PayPal User agreement.

[Steve330uk]

Yes I have proof of item send and delivered.