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I had the same problem. I ordered the hydraulic tent big enough for 3-4 people and I received a cheap piece of garbage not even big enough for one person (I'm 5'3" and I can't lie down in the tent). I contacted the seller who ignored me, so I escalated the situation via PayPal. PayPal said I could get a refund IF I sent the tent back and paid for postage. The tent cost me $100 and the postage would be $125 as it's going to China. I sent photos to PayPal of how the dimensions were completely different than what I had ordered and there was no hydraulic portion to it, just some flimsy plastic rods. PayPal doesn't care. It looks like I'm stuck with the loss. So much for buyer protection!
Oh that's good to know...good thing I didn't send it back! I haven't contacted my bank as I wasn't sure I could since I paid with PayPal. But I suppose PayPal is connected to my credit card so maybe they could help.... Thanks for the idea.
Not sure if this helps at all but I had this same issue and I called Paypal for HOURS to get a person. Finally voiced my complaint and they wanted me to ship the item back. I told them that the return policy on the website says NOT to return anything under $70 USD. They put me on hold and then agreed to refund it without shipping it back. This took me HOURS to accomplish, but I'm getting my refund, thankfully. My faith in Paypal went down the tubes though... the amount of time I spent on the phone was RIDICULOUS. 45 minutes on hold 1 time. Hung up on 5 other times by the automated system. Then I finally got a "we'll call you back in 5-10 minutes" thing and left my info. Why in the hell didn't I get that the FIRST time I called?! I'm done using Paypal to buy things after this. Would've been better off just using my credit card and calling them to have it refunded. Much easier process I've done in the past.
Man, they sure don't make it easy, do they? I gave up entirely on PayPal and called my bank. They are going to do a chargeback for me, but I have to fax them two letters: one stating what I purchased and how what I got is different, and one from a third-party (like a store that sells tents) confirming that what I got is not a hydraulic tent. Then my credit card company will open their investigation.