Scammer: Lysol Products

[gelolee]

I purchased some cleaning products online on November 14, 2020 via paypal and still did not receive my products. I opened a resolution with PayPal who closed it stating the seller informed them the items were delivered , which is false. I have tried to open another resolution but the system keeps on giving me error messages and closing the cases as soon as I submit. The message center is also not receiving messages, and there is not even a phone service anymore. It is like next to impossible to get any help and it is very frustrating. I have been with PayPal for years and never had these issues but the current customer service  is very poor. I believe the company is a scammer. At the time of purchase the company website was lysolec.com, but i think it has changed the name more than once. I am posting the link below to make everyone aware. Paypal needs to do better to protect its clients.

https://www.lysolsw.com/

https://www.lysolsoz.com/

[kernowlass]

@gelolee 

APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.

[gelolee]

Thank you for the advice. I was able to get an associate via the message link. I will try to get proof from the postal service that I did not receive the item.

[gelolee]

Thanks for the information. Someone eventually responded via the message link and is trying to resolve the issue