Scammed

PAPAD77
Contributor
Contributor

<removed> a seller on PayPal stole $59.95 from me. I ordered 2 pairs of nikes from this seller. PAYPAL will not refund my money because seller provided PayPal with a tracking number which states an item was delivered to the city I live in. Yet this item said to a mailbox in Tomah,WI. Without an actual address. Or my address to be exact. I never received anything from the seller. Why does PayPal allow this to happen?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@PAPAD77 

 

Paypal disputes for non receipt are mostly automated, so you have to now do some work to get a refund back from your chosen bad seller.


APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.


Advice is voluntary.
Kudos / Solution appreciated.
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