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New Community Member


I purchased some items from a seller from China through Paypal from Nov 24 2020. I have not received my items and contacting the seller is futile. I sent information to the Resolution Centre and the case was closed. Now i want to report that i have not received the items and Paypal is not allowing me to do so. Apparently because i had already had a case with said seller. All i want is my money back. Im so frustrated.
Esteemed Advisor

Re: Scammed



If you didn't open a dispute for non receipt in the first place then what dispute did you open???

I hope it wasn't unauthorised?

If so then.................

A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say you made a mistake then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback? 

Advice is voluntary.
Kudos / Solution appreciated.