Scammed

[2MuchKarma]

So I was scammed out of Over 300 dollars for a product I ordered. Is there a way I can dispute that? If so, how. Because i really need that money. I have tried cancelling the order by contacting the website but it doesnt work. No replies.

[kernowlass · Accepted solution]

@2MuchKarma 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.
If you lose because seller provides a fake tracking number (likely) then post back for more advice.

If the item arrives and its tat the make sure you CHANGE the dispute quickly before it closes to 'not as described'.

Also make sure you have activated the below link in case you have to return it.

 https://www.paypal.com/us/webapps/mpp/returns

[supasamio]

I've been trying to resolve an issue for months just to have it closed. When I try to open the claim it keeps saying resolved.

[limegambler]

im having the same problem, got scammed by a felisha <removed>, please let me know how youe case goes.

[izzydoj]

They DENIED my dispute and said it wasn’t suspicious activity. I just want my refund:( they took a lot of my money

[kernowlass]

@izzydoj 

Did you open a dispute for unauthorised?

A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.

[izzydoj]

Yes I did and after i submitted it I tried to go back and change it but it won’t let me and it’s super hard to get ahold of paypal customer service:(

[kernowlass]

@izzydoj 

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say you made a mistake then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[McKayliaa]

What should I do if the seller has not contacted me back after several messages were sent out?

[tw13106]

Nothing   Paypal sides with the seller on everything.   The solution is to not use paypal.   They offer you the customer no protection.   They protect the scam at all costs.      Scammer send them a false shipment tracker....   They say its delivered     They tell you it was delivered and close the case..   I told them I have security cameras...  a ring doorbell... Give me the date and time of delivery and I'll look it up...  Paypal wont    they just close the dispute    You will not get help from paypal