We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
I was in email conversation about a private temporary rental agreement with a trusted person well known to me. In response to my email I received an email, presumably from him that in part consisted of the email sent by him. Inserted in it was a banking account to which I should transfer the funds. I was made to believe that this email came from him. I tried to make payment, which didn't work. I responded to him. They then suggested that I make payment through PayPal and sent me the email linked to the PayPal account. I sent the payment (through my PayPal linked credit card) - quite a sum of GBP 800.
After I learnt that this was an intercepted email and fraudulent PayPal details, I opened a case of unauthorised activity. I provided all the details including the PayPal details/ email of the fraudster. Paypal dismissed the case.
I have tried to contact PayPal through the message centre to ask what I can do to get a refund. My first two messages were unanswered. To the third I got a summary reply asking whether I want my problem to be referred to an agent. I answered "yes" - and next I get a note on the screen that the message centre is currently not available, and I should use the community forum.