Scammed by abiluff.com
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I am trying once more. I have emailed PayPal again, although the terms and conditions state they won’t re open the case and allow me to change the reason for dispute. I have also emailed Abiluff and issued some threats of reporting them to action fraud and the FCA - which I have actually already done. If this doesn’t work, my next step is to contact my bank and request a “chargeback”.
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There are posts by joannamakinska who contacted PayPal via live chat and got the operator to send a request to reconsider case.also captaininsano who says to scroll down to bottom of PayPal page,click on CONTACT US then MESSAGE US AND REQUEST TO RECONSIDER CASE
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Unfortunately this hasn’t helped. My appeal was declined. My advice to anyone is don’t use PayPal.
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I was never given that option on the robot virtual chat. Can’t get to speak to an actual person at PayPal. I will be cancelling with them and finding another provider of these services or pay with credit card. Disgusting and appalling service.
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Pip, it should ask you if you want to speak to a member of their customer service team. It then transfers you but you have to wait. I kept messaging over a couple of days before finally getting a reply. I also emailed them and generally hassled them.
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I am doing this now ...... and wait....... but in the meantime, have contacted FCA, action fraud, the scammy scummy sellers and now I am ringing the bank to see about chargeback.
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I have had a response from PayPal declining my appeal. I have messaged them again. It takes 24 hours.
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It is just totally wrong not to allow consumers the option to raise a dispute based on goods not received only because you raised a previous case for a fraudulent seller that they closed! Anybody would think they have shares i this seller!
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