Scammed by abiluff.com

[Lomja]

I wanted to order 1 outdoor slide climbing frame for toddler and had one item in my basket. After confirming transaction with PayPal credit, the confirmation received from PayPal showed I paid for two items. I tried to contact website but impossible to log in, my password kept being rejected. No reset link received. Dodgy contact address and website US/Vietnamese created only 8 days ago. Buyer email on receipt was just a gmail account. I opened a case for unauthorised transaction but PayPal closed the case saying it was an authorized one....I'm stuck and don't wanna pay £111 for items I will never receive...any help please? Thanks,

[joannamaksinska]

when I assumed the case, unfortunately there was no item not receiver option, so I gave transaction transaction or something like that. The day after paypal finished my case without a refund, I contacted via chat with a man from paypal who sent a request to reconsider my case with item not received. After two days I received an email that the case was started and by 2 June she would let me know. A few hours later I received an email that the seller sent me a refund 😄 I hope you can get your money back, good luck! it taught us all a lesson 😣

[Jfitzo]

Thanks, do you know how you get the chat option. Every time I try to find contact details it sends me back to FAQ.

[Captain_Insano]

Scroll down to the bottom of the Paypal page & click on CONTACT US. Then scroll down to MESSAGE US. A new window will open where you can message them. It's taken me a few days to actually speak to someone.

[Captain_Insano]

I am a little further on now. I've managed to speak to someone on Paypal messaging who has changed my claim from UNAUTHORISED to NON DELIVERY. They are contacting the "seller" for a response. Hopefully i'll get some resolution. I'll keep you posted. Remember if you've paid by credit or debit card then your bank will help you if Paypal don't.

Good luck all.

[Buster106]

Thanks,hope you have some success.hope others read your post

[Jfitzo]

Thanks. That seems to have filed a dispute. Annoyingly I did try something like this a couple of days ago, but it didn’t work. Thanks again.

[Buster106]

Glad I could help,let me know how you get on

[Captain_Insano]

PayPal have just messaged me to say they’re refunding me. Strangely its 36p short of what I paid. Not sure why they think they can charge me 36p so have queried that too. 
Stick with it guys, you will get resolution.

[Buster106]

Glad that you had success the 36p was  probably a charge to teach you to beware of getting scammed lol.glad you had a successful outcome

[Sofia881]

I messaged the seller like PayPal suggested .... and I'm very surprised to say, the seller refunded me straight away! I did write a stern message saying how diabolical their actions where scamming people especially during a crisis... I don't know if that worked in my favour lol. But worth a try! I hope you all successfully get refunds!