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I have the same issue with this company. We loose out either way . this is not right that paypal supports a company like this by doing business with them.
I ordered a pair of electric pruning shears, got a bog standard pair. Same offer, will pay back 20% as cost of postage to great. I have offered for them to keep $10 to pay for the shears i received and they refund the rest. I'm awaiting to hear back, will keep you informed. PayPal MUST get involved in this, it's a disgrace that they don't.