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Under what category did you file it under matters since PayPal’s reply is mostly automated nowadays. That is probably the reason why it’s closed if you disputed under item not received when it had.
Thenyou need to call and speak to a live representative.
Just got the same message about giving 20% back. This is a scam that PayPal should have done something a while ago. Makes me think i should stop using PayPal. They should at least stop any more happening.
This company has 2 other names that they use on Ebay or social media. Those names are CMH Technology and Grroshome. If you read over all the complainants here on the dispute/scam listings, most are about this company. Why PayPal allows this to continue I haven't a clue. I know that I haven't used my PayPal account since this happened. I now do my online shopping thru AMAZON and recommend that others do the same. Whatever you are looking for can be found there(usually) and at a lower cost. If you have a problem, with what you order and receive there are no problems returning and getting credit.
You probably won't. I've managed to get my bank put the money back in my bank. You will get a normal pair of shears and they will over 20% back unless you send the item back which costs a huge amount. Get in touch with you back now and explain the scam.