Scammed by Nguyen <removed> Payment $23.92

[Annette79]

Did anyone get scammed by Nguyen <removed> for $23.92 for a mini sealing machine that hangs on the refer. CHEAP-CHEAP. I sent him an email and he never replied. I filed a dispute with PayPal and they are denying me. They replied, "Thank you for reporting this case.  After reviewing your case, we found that this transaction was not unauthorized and hence couldn't be covered under PayPal Purchase Protection." WHY??? Thank you, Annette

[kernowlass]

@Annette79 

A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say what happened then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?

[swinswin1]

I to was scammed by Nguyen <removed> and got the same message as you. Did anything ever get resolved from this issue??

[Annette79]

No. I've been so busy with my 80 year old mother.

[Dominicister34]

I got scammed too. For a patch repair also for $ 23. Seems that he/she thinks for small amounts people are not going to complain.

[Annette79]

All these scams and PayPal won't protect us? That's frustrating. Time to close PayPay. There's plenty of other's to use.

[kernowlass]

@Annette79 

Even credit cards are declining some SNAD disputes as all payment processors have terms and conditions.

Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

Paypal would not be able to check every individual seller / merchant / company in over 200 countries worldwide that adds paypal to their website to accept payments.

So they give you 'some' buyer protection but the onus is on you to risk assess your transactions.

They do stop bad companies from using Paypal when enough claims start rolling in.
However as they are in China (mostly) then its easy for them to just start over with a new name, so stopping them does not really do anything.

The best thing is to not buy from them in the first place, to recognise them -

1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth.
2. No contact telephone number. if you click on contact the most you will get is webmail or an email address.
3. Rarely company address information.
4. Great pictures of items at bargain prices that turn out to be tat.
5. Fake reviews.
6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over.
7. Send fake tracking numbers to win item non receipt of item claims.