New to the community? Welcome! Please read our Community Rules and Guidelines
I ordered a nutcracker on the 22/10/20, the website stated is was 6ft tall "animated musical nutcracker with drum". I have since received the product and its is not as described (it is 30-60cm tall and not animated...). I have then checked the website again and it has been completely changed since when I ordered. The pictures originally showed it as tall as a door way and animated with lights, they have now been removed to show the small version I received. I as for a full refund as it was insanely misleading. I escalated the case, the company are now expecting me to return it to China which i have to pay for. It will cost me $15 AUD and take 2-3 months to arrive back in China (I won't receive the refund until its received). Is it right for me to refuse to return it, leaving me out of pocket, even though they scammed me?
It's apparent that they don't want to refund our money. I have to pay to return them to China and the address I was given is in Chinese. There is no way I can type those characters on a shipping label. I'll be submitting a complaint to the Better Business Bureau to warn others and to the FTC to see if they can stop this scam artist from advertising and selling in the U.S.
Same problem, absolute trash....I did not receive one of the items ordered. Cannot open a case in PayPal. The ones I did get are trash, how do you get in touch with these people.