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I've got the exact same problem with a company called "Your life-YIXIN". No news for 3 weeks after the order, and my neighbour, who bought his Nutcracker the same day as me, received it today, and it's ridiculously small, with no light and, of course, nono responsiveness to movement as promised. Impossible to reach this so called company (the email on the paypal transaction is not working). I wonder how many people just get caught by this false ad !
1st escalate the dispute through paypal, wait for the company to respond with a partial refund, say no, then they will say you can get a full refund IF you pay for the return and they must receive it with no damage. You then have to call paypal a[Removed. Phone #s not permitted]o[Removed. Phone #s not permitted] Jump through the hoops requesting a live agent. Wait on hold or let them call you back cause it could be a 2-3 hour thing. Explain the problem and all the complaints of the same thing and they will refund in full while your actually on the phone and then if they don't get from the china company then they will be flagged for non future use. YOU HAVE TO CALL THOUGH or you will not get a full refund. I got taken on the Nutcrackers, the Wreaths, and a purse. Have gotten full refund on the nutcrackers and purse. have to wait 5 more days of no movement of wreaths or when I receive them to call in again. Don't let these companies get away with this. I am Copying and pasting on every ones complaint that I have time for. Please help by also copying and pasting to others.
This business is a scam there advertisements are fake and its poor that PayPal deal with such scammers. I purchased a suppose to be motorcycle helmet which was suppose to be DOT and EU approved but they are not, they are just bicycle helmets. I purchased on the 3rd of October 2020 then received on the 8th December 2020 but unfortunate not what was advertised and what I paid for, now PayPal won’t even help me.
Report both the seller, and Paypal to your states attorney general. Also if you used a credit card through paypal dispute the charge to paypal through your credit card company. Paypal is being very complacent by enabling these fradulent scammers. Even if you sent it back, what would happen is that the address they would give you in China would be wrong. So then the seller can tell Paypal they never received the return item back and Paypal will find in their favor again anyway.
These scams have been going on for months, there's hundreds of posts both here and on other sites (Nest/Google is a popular site they spoof) even the BBB has had articles/reports of this exact scam manipulating Paypal's policies to fraudulently take advantage of buyers. It's hard to believe Paypal is so incompetent they are not aware of it, yet they are still allowing these scammers to work their policies while buyers are victims.