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The website of azcozy.com says they are in Houston Texas and PayPal is requiring me to send the product to China. Nowhere on the website does it mention China. So why do I have to return merchandise there? Because that way this fraudulent company wins and doesn't have to give refunds because it costs more to return the item due to international postage rates.
How is that a fair decision by PayPal ?
Chinese Web Sites or on Facebook easy to spot so buyer beware.
1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.
HOWEVER you may still have the option to do a charge back if you funded your paypal payment via a credit card.
Also Paypal may contribute towards return costs IF you have activated the below link (if available in your country).
I was given what I thought was a good solution by Paypal, but they withdrew the option (to send back the item and get $30 shipping bonus from Paypal b/c it was being shipped to China) without having ever told me there was a deadline. The only deadline in communications I received from them was 11/29, and they closed the case because i hadn't shipped the item back by 11/23 or something. I have a job! I can't just get to the post office that easily.
I'm going to go with my husband's advice and keep the wretched thing I bought and wear it as a costume. I also report the scam sellers, especially to FB and Instagram, where they should really not be allowed. The outright fake advertising is scandalous. The thing i bought was ripped off from this ad: https://www.sundancecatalog.com/product/legends+of+the+forest+coat.do
I'm wondering why it states "SOLVED" you your post? It wasn't solved, Paypal decided to side with the fraudulent, scamming company, knowing it was a fraudulent, scamming company. Buyer gets squat but a cheap, ugly item that is totally trash. So by solved I guess it means "Paypal Wins At Helping Scamming Companies". But......I got a badge that nobody gives a hoot about for being scammed. Yep, that's solved, hahaha.
Only the person that posts the thread ie the original poster can mark their thread as solved.
If they are happy with any advice given and don't need any more advice they can click to 'solve' the thread.
That doesn't mean others can't still post on the thread as it doesn't close it.
Feel free to post whatever views you want, thats what this forum is for.