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PP-D-45211970 - thank you (sarcasm) for siding with the Chinese fraudulent seller! Seller advertised product, sent significantly DIFFERENT product and only way they would refund me is if I spent more money which would amount to same, if not more, than original sale for my shipping cost (seller would not cover) ... and YOU (Paypal) sided with them ... HORRIBLE service and you obviously support fraudulent Chinese sellers! I will advertise this to others, report to BBB, and anything else I can do via social media. HORRIBLE CUSTOMER (lack of) service! There is NO buyer protection from you, can't wait to pay off this amount and NEVER use you again.
Solved! Go to Solution.
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Buyer Protection
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Fraud & Phishing
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This happened to me and I paid to send the item back but they stated it was never returned and tracking stopped once it hit China so I lost my claim anyway along with the money to ship the crappy item they sent me back. This is happening more and more and Paypal does nothing.
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Yup! I purchased two halloween masks for $80 and one month later got two dollar store quality masks that very completely different (just cheap rubber - no mechanical moving parts as described in the sale).
I copied all this information, showed screen grabs of everything including the two items I received and guess what?
We received the case(s) you filed on November 12, 2019.
We have reviewed this transaction(s) and are denying your case(s). This decision was made because PayPal Purchase Protection only covers goods or services that weren’t delivered or are not as described.
We're sorry for any problems you may have experienced with the transaction(s).
Transaction information:
Dispute Case ID: PP-D-45801141
Transaction Amount: $73.90 USD
Dispute Amount: $73.90 USD
Transaction ID: xxxxxxxxxxxxxxxxxx
Transaction Date: October 8, 2019
I got zip and the thief company sailed away with $80. I am now reversing the charge with the actual credit card company and plan to tell everyone one of my clients, friends, family and employees to avoid PayPal at all costs because they can't even follow their own policy and side with Bait and Switch experts in China.
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Just happened to me too. And I think the sellers are clearly exploiting these loopholes in PayPal.
I think PayPal has automated so much stuff, that there's no common sense prevailing.
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Dear Mr Paypal I understand that you have an obligation to sellers and I am just an insignificant buyer, BUT do you even notice that there is a trend here. If you as PayPal are going to support the crooks we as buyers can only protect ourselves by no longer buying from them through your portal. The combination is just too big and well organissed a gang to beat.
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Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- got scammed by a chinese online shop but dispute denied by paypal .. am i stuck now? in Security and Fraud Archives
- Scammer scammed me on Facebook marketplace in Security and Fraud Archives
- Scammed cards scammer money in Security and Fraud Archives
- paypal sided with scammer seller!!! in Security and Fraud Archives
- Got scammed 500 euros. received refund 1 euro. case closed by PayPal. in Security and Fraud Archives