Scammed by Blackstone USA Shop

[Cblo8]

PayPal is aiding a scammer. They sent me a tracking number for ordered item that was not addressed to me….had someone else’s name and address. PayPal says I received my order!

[kernowlass]

@Cblo8 

Another of these???

Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth.
2. No contact telephone number. if you click on contact the most you will get is webmail or an email address.
3. Rarely company address information.
4. Great pictures of items at bargain prices that turn out to be tat.
5. Fake reviews.
6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over.
7. Send fake tracking numbers to win item non receipt of item claims.

APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.

[Ohheyya]

This is a scam. Scammers use a tracking number that is not for your actual package. If you call USPS they can confirm it wasn’t delivered to your address and that the weight of the package could not possibly be a grill. Here’s what I was instructed to do: File a fraud complaint with USPS here: https://ehome.uspis.gov/fcsexternal/default.aspx In the form, put: Scheme Category: Merchandise or Service Scheme Type: Failure to Provide Additional notes: PayPal payment nondelivery scam Call PayPal and let them know that you called USPS and they confirmed it wasn’t delivered to your address and the weight indicates it couldn’t possibly be your item. PayPal ruled in my favor at this point. If they don’t, offer to sit on hold while you call USPS to confirm the package wasn’t delivered to your house and wasn’t the size of a grill. Good luck!

[Dwhat1]

They now duplicate FedEx instead! I didn't even click "checkout." I have a tendency to add things to my "cart" if I am interested and then delete all items but the one I decide on. I simply added an item to my cart and it automatically went through paypal...no entering a password or accepting anything! This was a varient "blackstoneusa.com" and it was (at the time) the first site to pop up! PayPal denied my claim which I filed RIGHT away when a payment processed without my authorization. I actually tracked down the real person who's tracking number it was and they were kind enough to send me receipts with the tracking number on it! I put in much work at the front end of this to help PayPal avoid a nightmare. I have sent an email disputing their decision.