Scammed but resolved in favor of seller-help pls

L32708
Contributor
Contributor
My seller sent a plastic toy necklace instead of a chest freezer and because the provided tracking of a delivery PayPal closed case in their favor. Is there a way to speak with a real person or refill as I have tons of proof
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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@L32708 


You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say what happened then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?


Advice is voluntary.
Kudos / Solution appreciated.
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L32708
Contributor
Contributor
The offered me an appeal and I’m waiting to hear. Unfortunately it was purchased with PayPal credit
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