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Scammed - Paypal closed case stating payment is not unauthorised

Etihad
New Community Member

Scammed - Paypal closed case stating payment is not unauthorised

I was scammed, I sent £87 to someone who never sent the goods, they then asked for a further £150 non refundable insurance which I would not pay to a different paypal account. They sent me shipping info it is completely fake. fake website and details which I reported to the police.

 

Paypal have closed the case saying payment was not unauthorised, why is this, I thought I was covered if the goods were not received and I have been scammed?

 

What can I do now, I have sent them a chat message, I want to claim my money back??

 

 

1 REPLY 1
kernowlass
Esteemed Advisor

Re: Scammed - Paypal closed case stating payment is not unauthorised

@Etihad 

 

You were covered for goods not received so why did you not file a dispute for that option and not a dispute for unauthorised which is telling paypal that your account was hacked and used without your consent to make that transaction when you did make it.


Advice is voluntary.
Kudos / Solution appreciated.