We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
New to the community? Welcome! Please read our Community Rules and Guidelines
I have bought approx. 1.5 months ago some digital content off the web and it turned out that the product description didn't match the actual product I got. So I sent an email to the seller to why I didn't get the functions they declared the product had. It turns out that there was a mistype when the product description was written by the seller. I requested a refund and the seller refused to hear anything about that. After a bit more of chatting the seller stopped responding completely. I then requested PayPal to check who is right in this case and after their investigation they decided that I do deserve a refund but under the condition that I return the product to the seller. At first, I thought PayPal was joking but they were serious. After I explained to them that I can't return the product because it was downloaded over the internet to my computer and that I didn't receive anything physically with this purchase they sided with the seller. The reasons to why they sided with the seller is because I failed to provide shipping information for the product. I don't believe that the seller is right in this case since they provided false information about the product and the buyer can't prove by any means that he deleted the product from his computer. What should I do?
Thanks in advance!
The bank advises me to take legal action but I'm reluctant to do so. It just isn't worth it since the costs of a legal battle are higher then the actual price I paid for the product.
You can appeal a dispute via the resolution centre only if you have 'new' info which was not available at the time paypal made their decision and only for 10 days post that decision.
Unfortunately there is no buyer protection for digital / virtual items for 'received but not as described' only for 'non receipt'.