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PoGo21Pk
Contributor
Contributor

So i recently ordered a product through one of the instagram pages, after receiving the payment he stalled my order for a few days and after i confronted him he suddenly blocked me out of the blue so is there any chance i might get my money back? I place a item not recieved dispute but i cant see a case being opened on paypal should i just forget about the money and move on or should i further press this issue on paypal about them not opening up my dispute case as my case qualifies for buyer protection program.

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sharpiemarker
Esteemed Advisor
Esteemed Advisor

@PoGo21Pk 

 

Its your decision on whether to continue to pursue the PayPal dispute or not. 

 

You can go to the Resolution Center or click the payment transaction to try to re-file the dispute, as below.

 

  1. Locate and click payment transaction in your PayPal account activity
  2. Click "Report a problem" 
  3. Click “I didn't receive an item I purchased”.

Or contact customer service to get them to open a dispute for you (staff is reduced so response may take longer than usual):

  1. Log on.
  2. Click HELP at the top menu.
  3. Scroll down and click CONTACT US.
  4. Scroll down to click CALL US or other contact options.

Or contact via social media:

 

Facebook (India): https://www.facebook.com/PayPalIN/

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal

 

If you paid with credit card, you may dispute through card issuer, instead, if the PayPal dispute system is not working.


Kudos & Solved are greatly appreciated. 🙂

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sharpiemarker
Esteemed Advisor
Esteemed Advisor

@PoGo21Pk 

 

Its your decision on whether to continue to pursue the PayPal dispute or not. 

 

You can go to the Resolution Center or click the payment transaction to try to re-file the dispute, as below.

 

  1. Locate and click payment transaction in your PayPal account activity
  2. Click "Report a problem" 
  3. Click “I didn't receive an item I purchased”.

Or contact customer service to get them to open a dispute for you (staff is reduced so response may take longer than usual):

  1. Log on.
  2. Click HELP at the top menu.
  3. Scroll down and click CONTACT US.
  4. Scroll down to click CALL US or other contact options.

Or contact via social media:

 

Facebook (India): https://www.facebook.com/PayPalIN/

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal

 

If you paid with credit card, you may dispute through card issuer, instead, if the PayPal dispute system is not working.


Kudos & Solved are greatly appreciated. 🙂
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