New to the community? Welcome! Please read our Community Rules and Guidelines
I bought a PS5 from an online seller and I sent him the money through PayPal. He didn't reply to my messages after and I didn't receive the item. Then when I filed a claim, he replied through PayPal and refunded the money. However, the refund was canceled when the claim was closed and I didn't receive anything. I filed another dispute named: (missing refund or credit) PP-D-91165876 and it was closed yesterday because there is no evidence that the item was misrepresented!! I don't know what does that means and I tried to appeal it and the website didn't allow me. I contacted PayPal many times and I have been through this issue for almost two months and I can't get my money back?
The issue is simple as I sent money to the seller and didn't receive the item and the refund from the seller was canceled. I don't know what should I do more to get my money back?
If you funded your paypal payment via a credit card then you could try a chargeback?
Failing that appeal...
Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...
1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.