Scam! "Item is not shipped" and then the seller sent empty pakage

[huynhpt99]

Hi! I bought an item two months ago and the seller was not shipped, I open the dispute "Item is not shipped". After that, seller provided tracking number and sent me empty package. Then, Paypal closed my case and going s not my favor. What should I do? I can't open the dispute twice.!!!

[kernowlass]

@huynhpt99 

Appeal.

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

OR

If you funded your paypal payment via a credit card then contact your card issuer and see if they will chargeback for you.