Scam payment/shipping information

[Belian_1]

I am trying to get in touch with customer support about a case that was denied over the weekend "because we received shipment tracking from the merchant confirming that the merchandise was delivered."  I looked at the UPS package information myself and, while it says it went to the correct city, it doesn't match with what the seller says they provide at all and I never got that package (video doorbell so I should have seen something).

(When I called the support line, I was on hold for 4 hours mid-day till the line cut off and it hasn't come back yet.  Also tried the message system, but I hadn't signed into PayPal for the purchase so I can't tell if it is being tracked.)

In case a support person sees this, I am talking a[Removed. Phone #s not permitted]ite is controlnice.shop, a place for "USA-made" outdoor furniture/large items.  The UPS package has a listed weight of 0.7 pounds - a clear issue when the item I purchased was a "small" shed.  This also didn't address the charge of $111 when I authorized $97.  Also, looking at the receipt, the seller has the item listed as "Item Name: Goods" - something that would be ok for a yard sale, not a legitimate business.

Their listed phone number is disconnected, the social media links do not work, and I have never received any contact from their email address (the same email that is on the case and associated with TONE LUCK TRADING DEVELOP LIMITED).  I am 100% convinced that this is a scam I fell for and, even if I don't get my money back, PayPal should remove their account.

[kernowlass]

@Belian_1 

APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.