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viviantee is a very elaborate scam. They will take your paypal payment, and create a UPS shipping # that shows delivery in your city with delivery confirmation. How do they do this, I don't know. But someone in your city shows proof of delivery. Paypal will not refund your money because UPS will not release the delivery address information. I'm currently trying to get UPS to just send me documentation showing it did not come to MY address.
I tracked the delivery with the UPS code sent to me by PayPal. The tracking number showed a delivery to my address for something less than 1/2 LB. What I ordered was nearly 50 pounds. I've tried contacting PayPal, Viviantee, UPS and the shipment origin - to no avail.
It sounds as though PayPal is not honoring its buyer protection plan. I'll file a complaint w/ my credit card company to see if I can get my money back: $280.44 😞
I'm having the same problem and even though I immediately reported the scam and how they erroneously took my money I am still not getting any help.