I ordered a bee print sweatshirt last Wednesday evening, it was charged by PayPal thursday am, and recieved a text saying that my order was shipped and they sent a fake traking number. the phone they texted from was[Removed. Phone #s not permitted] when I called it today, friday, it was no longer in service.
Since PayPal wasn't being very helpful, I sent my dispute directly to Chase Visa where I pay my account. Paypal didn't seem too happy, but things started moving. I got my clothes last week, only they were thin cotton polyester, not linen. I will keep them as only one is actually unwearable during the time of COVID 19. Shopping Technology is the absolute worst at communication. Now it's going to take me forever to notify Paypal the dispute is resolved.
Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.
1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth. 2. No contact telephone number............if you click on contact the most you will get is webmail or an email address. 3. No company address information. 4. Great looking items at bargain prices that turn out to be tat.
Advice is voluntary. Kudos / Solution appreciated.
I ordered from this company as well they took my money like others say no email, text , nothing showing me a track number or when I will receive my sandals. 19.98 I want my money
Just got me for $96 for a dresser I contacted her on a email to all l get a reply back saying the good have been send and say it take 12 to 25 days so just chill and wait and close the dispute
How do I open a dispute with a seller when a purchase goes wrong?
You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if: •You don’t receive the item OR service •You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).
By opening a dispute, you can communicate directly with your seller to work out a problem transaction.
If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.
These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.
To open a dispute: 1.Log in to your PayPal account. 2. Click on the transaction and use the resolve a problem option at the bottom of that details page.
Note: •Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received •Where an item has not been received, please ensure you have given the seller enough time before opening a dispute
Do not close the dispute until you have a refund or your item. If a seller states that they can't refund until you have closed the dispute don't believe them. Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.
If you lose because the seller provides a fake tracking number then post back here for more advice. If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.
Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link). https://www.paypal.com/us/webapps/mpp/returns
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.
Advice is voluntary. Kudos / Solution appreciated.
