cancel
Showing results for 
Search instead for 
Did you mean: 

Scam internet transaction - no resolution, need help.

SkipKirkwood
New Community Member

Scam internet transaction - no resolution, need help.

So, I reported a fraudulent transaction. It was with a scam web site.

 

I filed a fraudulent transaction complaint, and in less than 24 hours PayPal determined that it was not fraudulent (how much investigation I can't imagine).

 

There seems to be no recourse. How long must I wait, and can I change this to a "merchandise not receive

1 REPLY 1
kernowlass
Esteemed Advisor

Re: Scam internet transaction - no resolution, need help.

@SkipKirkwood 

 


A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction which yes would take seconds.

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say what happened then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?


Advice is voluntary.
Kudos / Solution appreciated.