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Scam and refund

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Contributor

Scam and refund

Hey guys I need help, I bought airpods on depop for 80£ and the seller told me to pay through paypal not on the depop app and now I’m scared that I got scammed. Please help me asap I want my money back I hope I can get a refund as I’m very upset that this happened.
5 REPLIES 5
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Esteemed Advisor

Re: Scam and refund

@Meagan206 

 

As long as you did NOT pay using the friends/family option then you should have buyer protection so...........


How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.


Advice is VOLUNTARILY given.
Please leave Kudos / Solution if I have helped you.
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Contributor

Re: Scam and refund

@kernowlass But what if the person was really a scammer and I cant contact him? I am very worried that I have lost 80euros and I'm going to try and wait a week or 2 and try and open the dispute. Hopefuly if it was truly a scam I'm able to get my money back

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Esteemed Advisor

Re: Scam and refund

@Meagan206 

 

If you WIN a paypal dispute and the seller does not refund then paypal will do so under their buyer protection scheme. 


Advice is VOLUNTARILY given.
Please leave Kudos / Solution if I have helped you.
Contributor

Re: Scam and refund

hi,,, i have buy a cat tre from FB shop ....the seller has send me a cheap watch !!! i have open a  dispute BUT Paypal told me to send the item back (in China with tracking no)and they will not cover the return fees......since then i have look in internet and learn that many others people have been scam the same way than me,,,they try also to return the item BUT the adress is false....I sent many emails to Paypal..BUT its like I speak to a wall... they doesn't understand nothing of what I am saying......i feel very bad...Paypal has let me down

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Moderator

Re: Scam and refund

Hello @soleil19

 

I would suggest contacting Customer Support by phone or contacting them through Facebook or Twitter to appeal the case. 

 

-April