Scam alert

[Arokianathan]

I am trying to get an order cancelled from a potential scammer. I found out less than within half an hour of the payment but I still can’t get through to PayPal to stop the transaction because I made the transaction as guest

[PayPal_Martina]

Hi @Arokianathan,

Thank you for your post and welcome to the Community Forum!

In general, once the payment has been sent, you would not be able to cancel it, unless the payment is showing as 'Unclaimed'. However, if you don't receive the item or if you receive something that is not as described, you can dispute the charge if you paid with the option Goods and Services. Here is more information that can help: 

• How do I get my money back for an item bought using PayPal?

• What is PayPal Buyer Protection?

I hope this helps!

Martina

[kernowlass · Accepted solution]

@Arokianathan 

If you need to open a dispute for a 'guest buyer' transaction then you can.......

1. Phone Paypal customer services and see if they will open one for you (difficult at the moment due to covid)
OR
2. Contact your card issuer for a chargeback.

[Arokianathan]

Thanks I did exactly this! Best course of action as it yielded very quick favourable results.