Scam Seller SZ Bjd Information Technology Co.

cuhlig
Contributor
Contributor

I ordered a novelty sweatshirt from this company and received a completely different novelty t-shirt. After no success with the company, filed a complaint with PayPal. Unbelievably, PayPal backs the sellers and not the buyers. I was not going to get a refund unless I paid the return shipping of the item I did not order, because otherwise the seller would be out money. What about the buyer? Returning the item to China is going to cost more than the t-shirt and I will be out money due to the seller's mistake. Not only that but under FTC guidelines, items received that were not ordered are considered free gifts unless the seller agrees to send a postage-paid return label. PayPal still sided with the seller. I will NEVER use PayPal again. What a POS company. 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@cuhlig 

 

Guess you didn't actually read the section on buyer protection in paypals user agreement then?

 

In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country because....

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/us/smarthelp/article/FAQ3544

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.





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