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EXACTLY the same happened to me - $26.98 for an "electric USB-chargeable bike pump" advertised on Instagram and Facebook with millions of views - then I receive a basic (non-electric) plastic pump I could buy for £1 (and costs them about 10c). Then PayPal say I can only be refunded if I return this worthless rubbish all the way to China with TRACKED POSTAGE - i.e., pay £10 to receive my $26.98 back. And Yinglian send all these messages saying "don't contact PayPal, just accept 40% of your money back instead" - i.e., they still make a massive profit on a 10c item making $15+ for it.
It's a deliberate scam - Yinglian know that most people just won't bother and will either accept the money or never get round to returning it.
OUTRAGEOUS that Paypal allow this company to trade - but of course PAYPAL ARE MAKING LOTS OF MONEY OUT OF THIS SCAM COMPANY.
Yep that happened to me. A cheap nasty hand bike pump that cost me $26.98
Better quality ones in the poundshop.
Why is PayPal still doing business with these crooks.?
Why is Facebook allowing them to advertise?
My package has an address in Wolverhampton. So if I have to return it. That's where it will go.
If PayPal don't refund me I am happy to join in a class action or contribute to a crowd fund for someone to get justice.
Wolverhampton that’s a new one normal procedure for this scam company will be first to offer you a small refund ! Then if you refuse tell you to ship it back. Mine was to China and to be there in 8 days tracked which would cost more than the amount I paid in the first place and it wouldn’t be there in 8 days anyway. Because I said it was impossible and I would be out of pocket PayPal sided with Yinglian and closed my case they really aren’t interested
see my post on this. Same as you with pump but got my money back in 24 hours coz I got them by thier UK distributor company being illegally trading! !
I JUST FILED A COMPLAINT WITH FTC IT MAY NOT AMOUNT TO MUCH BUT I FEEL IF WE ALL VICTIMS FILE SEPARATE COMPLAINTS WITH FTC PRESSURE MAY BUILD UP ON PAY PAL, FTC ALSO ADVISED ME TO TAKE UP THE ISSUE WITH CONSUMERS FINANCIAL PROTECTION BUREAU PHONE #[Removed. Phone #s not permitted]WHICH I WILL ALSO DO SHORTLY.
GUYS NO MATTER THE AMOUNT LETS PURSUE THIS .
I've had the same problem with this company. I bought something for $24.00 and received a totally different cheap plastic thing. The company never answered any emails regarding this, so I disputed it with Paypal. The company got back to Paypal and said they'd refund the money if I sent the item back.
The shipping back is $30. and they said I have to pay for shipping. I told Paypal that the company sent the incorrect item so why do I have to pay to ship it back to get a refund. Paypal said there's nothing they can do. Paypal doesn't stand by the customer. They told me to email the seller to get the shipping back, well the seller hasn't answered 15 emails so I doubt they will ever answer. Paypal doesn't care. Just keeps saying, sorry, nothing we can do! So much for protecting their customers!
Same here PayPal not interested last I heard from them they said there financing dept would reach out to me .....still waiting q