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I had the exact experience. They have documentation that SOMETHING was delivered, but nowhere near what I ordered. 9 buck refund offered! It has now become my mission in life.
Contact paypal! File a dispute...they may cover you, we have bitched enough they are starting to listen. File a complaint with the FTC onliine!!! I did
They scammed me as well and PayPal refuses to give me a refund because I won't sent the item back at my expense. At this point, it isn't about the money, it is the principle. PayPal has lost my business.
Another bad experience with Yinglian Trading. They sent a poor quality, cheap glove (not the mop I ordered). Many emails later they offered me a 40% refund. Raised a claim with PayPal. PayPal found in Yinglian's favour as they have proof of delivery. Awful service, I don't understand why PayPal allow this obvious scam
I have just had the same problem and have sent the item back with tracking and it has cost me more than half what I payed to send the $5 thing that they sent me instead of the item I ordered,but free I did that I had an option on the dispute page to clam back the postage,take photos of the parcel and the recipt for the postage and you should be able to clam ,I’m in Australia I’m not sure if other countries have this option but I did not notice it until I had sent it back
I am a victim of this scam. They sent me a very different and very cheap item from the one I ordered. Please do not buy anything from them. This company is a scam!