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I just went through this , product did not come close to its originally description , then they give you an address written in Chinese to send product back ...your fright costs more then you paid ...they sell in Canadian funds then charge you US ... PayPal sided with them because I did not produce tracking ..and they really leave you no where to explain ....it’s a lose lose situation ...now I have expense rags so disappointed in the way this was handled
Bait and switch and paypall supports them by backing them up. No one is ever going to return the pieces of plastic they send us instead of the items we order. This has happened too many times for them to not take notice and refund all our money. This should not be happening.
I ordered a dog ramp and received two rubber disks...which I guess are supposed to be frisbees and two hideous dog collars. At first I thought they came from another company. They offered me about $12 as compensation instead of returning the items as it tends to be “cumbersome”. When I started my dispute on PayPal, the part where you have to contact the sell first...Yinglian Trading Company already had a generic auto reply ready to go. They are straight up crooks.
I spent hours now trying to solve this issue...
I sent messages to Facebook group Paypal, I sent messages to their legal and compliance team, I disputed the outcome of the claim I had against this company, on and on and on... Paypal doesn't care......
They are passively aiding those companies in China to steal money off their clients... It is a disaster and a shame.. But, I guess there is no helping it.
It seems it is with all these massive companies in the US these days - it is almost impossible to talk to an actual human being... it is just robots answering with their standard prepped answers and in the end the service level drops to a minimum.
I give up - I will bin the garbage this company sent to me and move on... the money spent is not huge, but it is nonetheless annoying, as the profits go to someone who probably will be the next millionaire in a country full of them already.
I will not buy anything that pops up on Facebook, Insta or any of them social media types anymore and I will be even more careful using Paypal in the future.
I was always a massive fan of this company and thought the concept was a strike of genius... clearly those days are over...
I do not know, maybe we should go public a bit.. I do not see any other lever here as well. Maybe some journalists will be interested...This is only thing the big companies are afraid of, aren't they?
I really don't know.. think best we all stop using Paypal, that would interest them... it is enough that they rip us off on the Currency exchange rates... I learnt to work around that problem.. but that one now, is just really, really bad customer service... I hate that there is never any human being to address, but only AIs... Ah well.. lesson learnt and next time I just use an alternative payment method.. period.... but mention it on FB and Insta.. that usually interests companies.. they don't wanna lose their reputation.. though funny enough, by standing by while their clients get ripped off, is even worse for the reputation....