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Looks like I am not alone and others have had the same horrible experience. I ordered two cat water fountains (in the shape of a flower) what I received was two CHEAP plastic boxes with grommets and a pump with no electric end! When I contacted them, they offered 60% refund of $29.95 IF I returned the items to them! Oh yes! guess what....they refused to pay for the return shipping as quote" it is very expensive to ship to the united states!" And I just read that someone else said it costs them $30.00 to return the item~ SERIOUSLY!!! The first Pay Pal rep told me that I should not have to pay for return shipping, and to wait for the resolution ticket to be complete. I found out that I DO need to pay for the return of the item! Spoke to the 2nd customer service Rep at Pay Pal and she said they will monitor and flag the account IF the see a pattern of the behavior. HELLO PAY PAL...……..ARE YOU READING ALL OF THE COMPLAINTS HERE~ ALL THE SAME...……...ORDER ONE THING, AND GET JUNK! AND THEN **bleep** OUT OF A FULL REFUND.
PAYPAL SAID I COULD GO THROUGH MY BANK AND FILE A DISPUTE AGAINST PAYPAY TO GET MY MONEY BACK. CLEARLY, THAT IS THE WAY TO GO. MAYBE THEY WILL STAND BEHIND THE CUSTOMER!
I don't believe that this company actually has the items that are listed for sale. Is there not an investigative team that could determine that fact and we all could get out money back and hang yinglian high.
Part of the sellers agreement with PayPal is that they need to show proof of a legitimate business. If they do not have the products listed for sale, they are not legitimate. What does it take for PayPal to initiate an investigation if not all these identical complaints?
I had the exact experience. They have documentation that SOMETHING was delivered, but nowhere near what I ordered. 9 buck refund offered! It has now become my mission in life.
Damn. I got scammed too!
I ordered a cat fountain and instead received a trashed box with a plastic cat bowl. wtf?
So **bleep** off!
Contact paypal! File a dispute...they may cover you, we have bitched enough they are starting to listen. File a complaint with the FTC onliine!!! I did