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Wish a saw that post before I ordered!
I ordered a dog ramp to that company in November. Never received anything. But the tracking number says "Delivered". I have been emailing back and forth with the seller for 3 weeks now, and he is of no help at all. Keeps telling me to go to my post office (which I did twice) or to check my mailbox (because, you know, a dog ramp is something you easily miss in the mailbox). Now I told him what the post office told me: he's the one who needs to file a claim for the package that was lost, stolen or sent in another universe, but he his asking me a proof that the post office did not delivered the package... !!! I am going to escalate the claim, but I don't really have hope I have no proof at all it was not delivered and PayPal seems of no help with that seller.
THIS IS A SCAM COMPANY. I ORDERED AN ELECTRIC TYRE PUMP ADVERTISED ON FACEBOOK AND THEY SENT A CHEAP PLASTIC MANUAL PUMP. NOW THEY ARE OFFERING ME 40% REFUND INFERRING THAT I WILL HAVE TO PAY FOR IT TO BE RETURNED TO CHINA TO GET A FULL REFUND. DO NOT BUY FROM THIS SCAM CHINESE COMPANY. IT IS MY INTENTION NOT TO ORDER ANYTHING FROM CHINA EVER AGAIN.
Guys, fyi I escalated this as a case to paypal and got a full refund. Dont give up! Make sure you send them as many photos of the **bleep** item as possible!
Be nice if you mentioned that it was MY POST you chopped and changed to make it YOUR post.. how about some credit eh...
21 April 2020
Dear Paypal, This company (Yinglian Trading Co) is extremely fraudulent and you have been notified of this hundreds of times already. Please refund the FULL AMOUNT paid to them. I'm NOT spending £20 on postage to send a £5 MANUAL bicycle pump back to China. Also - ban them from Paypal. NOW. You are not doing your credibility any favours here. Read some customer history on them here: <removed> Also, you are aiding and abetting a company in total breach of UK corporate law in that they are using a registered UK company (CE CHINA EXPRESS UK LIMITED) <removed> that is registered with Companies House in UK as DORMANT (i.e. Non Trading company) to send out the false items once they arrive in the UK from China. This need sorting out NOW not only for myself but for all the other people duped by this company. Thank you
Item was advertised on Facebook as a USB powered electric pump for use with both bicycles tyres, car tyres etc. I received today a flimsy hand pump for bicycles - one of which I already have - at a cost of £3.00 - purchased years ago. On searching Facebook and Paypal community for this company - I found hundreds of other complaints with same issue - items are NOT AS DESCRIBED! Classic BAIT AND SWITCH business. Stupid me! You should be ashamed of yourself for letting what was - and is - an obvious scam continue for this Mickey Mouse business. Please issue refund asap. (And take them OFF paypal! You are geting a LOT of negative blowback already on these crooks!) ps I'm not spending 20 quid either on returning it to China in the middle of Covid either. Also Facebook has been notified!
14 April 2020 at 14:16:04 BST
Transaction ID: 77W30775BK388014S Dispute This was the advertised item video.. and the name of the psuedo company that advertised the pump with on Facebook... <removed>
14 April 2020 at 14:52:22 BST
Dear Customer: Sorry, I didn't reply to your message in time. I'm sorry to hear that you are very dissatisfied with the product you received. In order to express my sincere apologies and reduce your losses, I will refund 40% of your total order as compensation. You can keep the product without returning it. If you cannot accept partial compensation but want a full refund, please return the item. When I receive the item and confirm that it is not damaged, I will issue a full refund. It is very troublesome to return the product to China. You need to take the time to send the item to the post office to send it out, and you have to waste a long time waiting for the product to arrive in China before you can get a full refund, so I hope you can consider me Suggestions. Looking forward to your reply.
15 April 2020 at 04:24:59 BST
Re your reply: Yinglian Trading Co., Ltd has had hundreds/thousands of complaints made to Paypal over your ILLEGAL actions. You advertise something on Facebook under many different names and then send something CHEAP that is TOTALLY not what was advertised. My pump was advertised on Facebook as a USB powered ELECTRIC pump. Your Invoice: Small and portable- portable electric air pump 1 $16.99 USD $16.99 USD Purchase total $16.99 USD I will NOT accept a 40% refund. I want the TOTAL refund. I have reported it to Paypal again. Here's some research I have also done on your cheating terrible company also. Facebook: <removed> Plus. Yinglian Trading Co is using a UK COMPANY THAT IS REGISTERED AS DORMANT - IE NON TRADING!! - To send out your false products once Yinglian Trading Co in China sends the false items to the UK for postage delivery. I have notified the UK authorities (Companies House) of this to have CE China Express UK lIMITED closed down! CE CHINA EXPRESS UK LIMITED <removed> Plese refund ALL MY Money NOW! ================================
Hello Dear Customer: Sorry, I didn't reply to your message in time. I'm sorry to hear that you are very dissatisfied with the product you received. In order to express my sincere apologies and reduce your losses, I will refund 40% of your total order as compensation. You can keep the product without returning it. If you cannot accept partial compensation but want a full refund, please return the item. When I receive the item and confirm that it is not damaged, I will issue a full refund. It is very troublesome to return the product to China. You need to take the time to send the item to the post office to send it out, and you have to waste a long time waiting for the product to arrive in China before you can get a full refund, so I hope you can consider me Suggestions. Looking forward to your reply.
21 April 2020 at 13:46:16 BST
Since my last email on this Scam company Yinglian Trading Co. Ltd. I have escalated the claim via PAYPAL and the company have given me a total refund within 48 hours. Never give up, they did not fulfill them obligation to provide the correct item and are responsible under coporate law to refund you.