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Exactly the same as me. They allowed my claim but denied it when I didn't ship it back. You must have purchased the kitchen shelving unit on wheels. Sucks. Wish there was some way to bring Yinglian down.
Without shadow of doubt PAYPAL are supporting this scammer. They let him operate under the blessing of PAYPAL payment so that customers that like us fall in the trap. I used to trust Paypal as being diligent as to what vendors they allow Paypal payments privileges. NOW PAYPAL IS NOT ANY LONGER TRUSTWORTHY. Why does Paypal ask for us to pay for shipping back when Yinglian is a known Fraud with a multitude of posts on Paypal community and disputes ongoing??? This means they are allowing this fraud to:
What should Paypal do?: The sheer number of disputes on this vendor are blatant proof of fraud. Refund all frauded customers on the spot! Report the vendor to authorities and stop supporting payment. This is not happening
Lesson Learned - Now I have come to a realisation - kudos to the fraud that is succeeding in scamming people and duping Paypal. The real problem at this point is PAYPAL! I was a loyal customer of Paypal, however, at this point I am disappoint by PayPal not acting in the interest of the customer - and by not defending the good customers to favour the fraudulent vendors. Amazon is a way better service at handling disputes - my experience is that they are WAY MORE SERIOUS when it comes to handling disputes not play around like Paypal to discourage people from persisting with a case.
WAY FORWARD: all of us should now STOP TRUSTING PAYPAL and STOP USING PAYPAL. This is the only way to make PayPal understand that customers lifted them up to their current success status and if not taken well care off they will be the ones to bring them down.
I just received a reply for my BBB complaint:
Ms H., although we are satisfied that we have acted in line with the procedure in place, I understand that this may have been a disappointing experience for you. As we appreciate your business with us, I have initiated a one-time credit in the amount of $39.64 USD to bring this matter to a close.
so keep at it, this was over a month to get this response, since PayPal waits until the last day with the BBB.
I did ask for a shipping label so i could mail this pink plastic junk back but that was not addressed.
Best of luck to all of you!!!
It looks like PayPal doesn't do anything to stop the scam, on the contrary. I received an item very different from the one I ordered, still PayPal asks me to send back the item, which many times can be much more expensive than the actual value of the item purchased. In my case, to get 27 USD back I have to ship for 41 euros !
PayPal obliges the buyer to ship the item back, moreover the address this company indicates is not correct, for instance I got this address:
<removed>, Dongguan City, Guangdong Province, China -1 Hong Kong SAR China
Is it China or Hong Kong ? There's not zip code for Fenggang Town (the courier's service requires one, and there are 4 or five different one to choose from).
This makes difficult even simply to ship the item back.
PayPal does not seem to check the address, does not seem to check the company, if you write they answer with messages stating always the same, useless, thing. Bad service.
Reality is, PayPal policies do not offer any protection from this type of scams from China, actually, PayPal appears to help the scammers.
I have tried repeatedly to get PayPal to help me send my useless substitute item back. They repeatedly tell me (using standard cookie cutter responses) that they will not help to pay for the return (which would cost me C$60 to return an item worth $1 that I paid U$22 for). Just now I told them that the return address is invalid (missing postal code) so I am requesting I be able to return the item to PayPal and they can send to China...
I have also opened a Better Business Bureau complaint against PayPal. It has been accepted and acknowledged by BBB and they are currently communicating with PayPal.
I'll gladly join a class action suit, if it includes Canadian victims.