We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
New to the community? Welcome! Please read our Community Rules and Guidelines
@OutWest Then I've been 'lucky' in every claim I've ever made. What don't do is act too early and I do not enter into any form of negotiation with the seller. Doing that just complicates things. As I said, don't claim to early and under the wrong heading. Claiming non-delivery just doesn't work in these scam cases as has been shown over and over again. You must claim under 'significantly not as described'. You must keep all you packaging and photograph it from every angle and alongside the item received. Stress you believe it is a buy switch scam pointing them to any evidence which you can find. The problem is that so many PayPal employees are dealing with this scam that you may be dealing with someone who has never come across it, especially in the early days. However I agree wholeheartedly PayPal need to 'FLAG' these cases so that everyone scammed by them receives a full and equal resolution. Those that entered into negotiation directly with Yinglian are more complicated in that they may have accepted a partial refund or sent them item back without taking detailed photos. If you even suspect a scam NEVER, ever enter into any form of financial negotiation as the scammers love it, it excludes PayPal immediately.
I simply sent a photo of the item and the packaging to PayPal and they refunded me the full amount Inc postage I paid. I still have the cheap hand pump. What beats me is just how long they got away with it before that company name was banned. The same advert keeps popping up on Facebook using different breading names but I reckon it's still the same people. Facebook do absolutely nothing about it despite the complaints so they are obviously getting paid.
They are now cheating through different company name - Fuhai Trading Co. Ltd . They sent a cheaper wooden plate and charged $28.58. I am trying to open a issue against the transaction amount, paypal is closing the case automatically. Why would paypal does this?
PayPal investigated my claim, found in favor of this scammer cannot believe it on the phone now been waiting 20 minutes. So many people bitten and yet PayPal find in favor of them.
same here. This company should be stopped & all refunds given in full. Paypal know this company are fraudulent and yet are doing nothing. I have lost my trust in Paypal and buyer protection, what a joke.