This is quite lengthy please bear with me.... Summary Activity Send & Request Wallet Deals and Offers Help MENU Summary NotificationsNotifications Message Center New ACTIVE 07:11 AM I am sorry for the inconvenience Robert. I understand that you wish to get the funds back immediately. However, we have to do an investigation with the transaction. You do not have to worry, if the merchant is not going to answer until the 8th of December, we will process a refund on the 9th of December. Customer Support Messages are available in the Message Center for 90 days from the day originally sent. If you would like a copy of any messages prior to that timeframe, please contact us. HELP CONTACT US SECURITY FEES ©1999-2020 PayPal, Inc. All rights reserved. Privacy Legal Policy updates PayPal Assistant Hi, I'm the PayPal Assistant. How can I help? Choose one of these options or add your question below. 7:24 AM - PayPal Assistant Cancel Payment 7:24 AM I can't find any transactions on your account in the last 180 days. Would you like to change your search? 7:24 AM - PayPal Assistant No 7:24 AM Sorry I wasn't able to help find the transaction. Would you like to send this conversation to a customer support agent? We typically respond within a few hours. 7:24 AM - PayPal Assistant Yes 7:24 AM If you haven't already, let us know why you're contacting us. Feel free to step away and we'll notify you by email or push notification when we've responded. 7:24 AM - PayPal Assistant I believe I was involved in a scam $99 through PayPal and an overseas account it's not showing up on my account record but I have the email from which PayPal made this transaction happen I would like to cancel that get my refund and put the other company in for a scam alert. 7:25 AM Your file has been uploaded. Screenshot_20 ... 1832.png / 0.25 IE Hello Robert! Welcome to PayPal Messaging. My name is Grace and I'll be helping you to resolve your account needs today. I appreciate your patience while waiting for my response. I see that you're trying to check about the item you paid for , it seems that this transaction Receipt number: **************** was processed as a guest and is not under your current profile, I may need some help to process verification . We'll be needing the details below: *Transaction ID number *Last 4 digits of the card/bank account that was used for the payment Please check your email for a confirmation of the purchase so that you are able to see this information and for us to provide options to help you further. You may also reach out to the merchant for the item/ shipping details, rest assured once uploaded you'll receive a notification about it. In case they have it cancelled or refunded it will automatically update the status of the transaction. In case the transaction did not went through smoothly and you can't reach the seller , I can assure you , PayPal can back you up with Buyer's Protection Policy. We totally understand how this can be concerning, this is not the experience we want you to have with PayPal. Appreciate your patience and understanding to help us resolve this concern. We can also file a dispute on your behalf . Rest assured, once the refund has been issued successfully by the merchant, the money will be posted back to the original funding source used. I hope that I was able to resolve your concern. Please know that PayPal's top priority is your safety and security. We are always committed to your satisfaction. Feel free to reply whenever you're ready and we'll reply as soon as we can. 7:31 AM - <removed> Receipt No: 5471-1257-7168-2444 Please keep this receipt number for future reference. You'll need it if you contact customer service .. or PayPal. The last four digits of the account that was used is <removed>7:38 AM That's the last four digits of the bank account if you need the last four of the cards used please let me know 7:45 AM IE Appreciate the details Robert. I was able to locate it however the last four numbers of the card/bank account used doesn't match on the records, please check related payment confirmation to check what funding source was used. 7:48 AM - <removed> card ending in <removed>9:32 AM VI Thank you for confirming the last two digits of the card number. I’ll be transferring this message to dispute team so a specialist can better assist you. They’ll review our previous conversation and get back to you. Please note, the reply may not be immediate, but don’t worry, PayPal will send you a notification via email, App and within your PayPal account once they respond. Please be online so that I will help you in transferring this chat. 12:16 PM - Vaddadi Thank you 12:28 PM Your file has been uploaded. Screenshot_20 ... 3439.png / 0.25 I'm not going to get the runaround from your company nor the other company something must be done or I'm contacting the federal government I'm going to contact the BBB and I'm going to take this to the extent that it needs to be taken too 12:39 PM EO Hi Robert, May I ask for the concern about the transaction? Did you receive an item from the merchant or you received an item which is significantly not as described? Feel free to reply whenever you're ready and we'll reply as soon as we can. 4:31 PM - Emilio I have not received anything from that merchant 12:55 AM DN Here’s what I’ll do for you, I will open a line of communication with the seller. The difference with this process is it will place the funds on hold so we can get their attention right away. They can’t use the money while we resolve this issue." "By filing this case, we are giving your seller a limited timeframe to respond and resolve the issue. They have until 8th of December to respond to us. If they don’t, this will guarantee you a refund on 9th of December . No additional steps are needed from you and since the case is already filed, once refunded, the money will go back to the same card used on the transaction." Please check your email for any updates. I’m glad I was able to activate your buyer protection. Non-Receipt (INR) Case - ID : PP-D-92693289 has been created successfully. 2:21 PM - D J Don That is not satisfactory here's what I'll do for you I will forget all of this has ever happened I want my money back immediately but it's back into my account and that's not doing business with you or this other company evertherefore I can go on with my life and not do business with you or this other company again Come Monday I will begin making phone calls to the BBB to the federal government and we'll just proceed this way You want to act like you're doing me favors by refunding myand you want to make it sound like you're doing me a favor by refunding my money 6:43 AM DN I am sorry for the inconvenience Robert. I understand that you wish to get the funds back immediately. However, we have to do an investigation with the transaction. You do not have to worry, if the merchant is not going to answer until the 8th of December, we will process a refund on the 9th of December. 7:06 AM - D J Don Messages are worked in the order they’re received and we’ll send you a notification to your app, PayPal account, and email you when we reply. Thank you. Send a message End Message
