We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
New to the community? Welcome! Please read our Community Rules and Guidelines
I spent hours now trying to solve this issue...
I sent messages to Facebook group Paypal, I sent messages to their legal and compliance team, I disputed the outcome of the claim I had against this company, on and on and on... Paypal doesn't care......
They are passively aiding those companies in China to steal money off their clients... It is a disaster and a shame.. But, I guess there is no helping it.
It seems it is with all these massive companies in the US these days - it is almost impossible to talk to an actual human being... it is just robots answering with their standard prepped answers and in the end the service level drops to a minimum.
I give up - I will bin the garbage this company sent to me and move on... the money spent is not huge, but it is nonetheless annoying, as the profits go to someone who probably will be the next millionaire in a country full of them already.
I will not buy anything that pops up on Facebook, Insta or any of them social media types anymore and I will be even more careful using Paypal in the future.
I was always a massive fan of this company and thought the concept was a strike of genius... clearly those days are over...
I do not know, maybe we should go public a bit.. I do not see any other lever here as well. Maybe some journalists will be interested...This is only thing the big companies are afraid of, aren't they?
I really don't know.. think best we all stop using Paypal, that would interest them... it is enough that they rip us off on the Currency exchange rates... I learnt to work around that problem.. but that one now, is just really, really bad customer service... I hate that there is never any human being to address, but only AIs... Ah well.. lesson learnt and next time I just use an alternative payment method.. period.... but mention it on FB and Insta.. that usually interests companies.. they don't wanna lose their reputation.. though funny enough, by standing by while their clients get ripped off, is even worse for the reputation....
I won't stop...I'm too mad!!! But someone that sells and ships a lot told me this...so I should have just said I never rec'd the item!!!!
"I wouldn't buy from China unless it's from eBay, not even Wish. Chinese shipments usually don't have tracking once it leaves China so technically if you get it you can still claim you didn't. PayPal does allow buyer protection for purchases not received, then the burden of proof shifts to the seller to provide tracking where it shows the package was indeed delivered, which they won't have."
Oh I wish I had read this before ordering...
I had the same issue... I ordered two nice bike racks made from metal.
After two weeks I got a package with two flimsy plastic wall brackets. Totally not what
i ordered and surely with the value of about 5 USD.
I had paid 34USD though.
When contacting Yinglian Trading, they came back and offered me to pay back 40% of my
What is my choice? I have to comply, otherwise it is a total loss.
AND THAT exactly is their MO. They send you some randome cheap stuff then explain, that
sending it back is too complicated to China and they would be sending you 40% back or similar.
Of course, even 60% of the price is a total rip off. You wouldn't bother buying that stuff under
What I don't understand is though: how do Facebook and Paypal agree to these practises. It is
false advertisement and deception - outright theft.
You would think, once this happens to several people, they would block those accounts?
Very disappointed.. So far I had always been lucky with products from China!!!
Paypal is getting their cut so they don't care! Facebook....hmmmm good luck there. I'm so mad and won't quit fighting